Here is a list of our most frequently asked questions (FAQ) by our customers. If you have and further questions please feel free to contact us or message us via social media.
HOW DOES IT ALL WORK?
First of all, we need to know access options into your garden, and then we can advise you on which hot tub will be most suitable. Once you’ve decided which hot tub you’d like to hire, we just need your full address and contact details, Then we will need a £50 refundable deposit to secure the booking. On the day of delivery we set the hot tub up for you. All you have to do is fill it up and switch it on and leave it to heat! We will contact you before the hire to arrange delivery and collection times.
HOW MANY PEOPLE CAN I FIT IN THE HOT TUB?
HOW MUCH SPACE DO I NEED FOR A HOT TUB?
We need a 7ft x 7ft area on grass, patio, gravel or decking.
HOW DO WE FILL AND EMPTY IT?
The hot tub can be filled from any tap using a hose. We syphon the water out for you on collection. Most hot tubs have drain valves so the water can be drained away slowly if you want to empty it before we arrive..
WHAT AREAS DO YOU COVER?
We cover Essex, Kent, Surrey, Hertfordshire, Suffolk and London. If you send us your postcode we will be able to provide you with a quote.
HOW LONG DOES IT TAKE FOR THE HOT TUB TO HEAT UP?
The Rio & Antigua hot tubs take approx. 12 hours to heat to full temperature. These times are only a guide and may vary depending on the weather. These times are set by the manufacturer.
HOW DO I MAINTAIN THE HEAT IN THE HOT TUB?
The hot tub needs to be plugged in for the duration of hire, this allows the hot tub to heat and filter during the hire. When the hot tub isn’t being used, if you keep the cover on and lock in place, this will allow the hot tub to heat back up to the temperature. The cover needs to be in place for the hot tub to heat properly.
WHY DOES THE WATER FEEL COOLER AFTER USING THE TURBO JETS?
The jets blow cold air through the water to create the bubbles and this cools the water down. We recommend using the turbo jets sparingly.
HOW MUCH WATER DOES IT TAKE TO FILL THE HOT TUB?
Approx 800 litres.
HOW DO I CONTROL THE TEMPERATURE IN THE HOT TUB?
The hot tub has a digital thermostat. We will also show you how to use the controls on delivery of your hot tub. Also, we have blog’s which give instructions on how to use the hot tub or you can reach us by phone or email during your hire for instructions.
CAN I HAVE THE HOT TUB INSTALLED ANYWHERE?
All hot tubs must be installed on a structurally sound, completely flat and level surface that is strong enough to support it when filled. Our Rio & Antigua hot tubs are suitable to go on grass.
CAN I MOVE THE HOT TUB ONCE IT HAS BEEN DELIVERED?
Please do not try and move the hot tubs during the hire as this can cause injury to yourself or someone else. The Rio and Antigua hot tubs are very heavy. Moving the Muskoka (portable hot tub) will cause damage to the liner if not set up properly. If a hot tub gets damaged during the hire the hirer will be liable for the full cost.
HOW DO I PAY FOR THE DEPOSIT AND HIRE FEE?
The deposit can be paid by BAC’s and is due when you book to secure the hire. The hire is fee is payable on delivery by cash or BACS
HOW HOT CAN THE HOT TUB GET?
The water in a spa or hot tub should never exceed 40°C (104°F). Water temperatures between 37°C and 40°C are considered safe for a healthy adult. Lower water temperatures are recommended for extended use (exceeding 10 – 15 minutes) and for young children. If any users are pregnant please seek medical advise before using a hot tub.
CAUTION: Before entering a spa or hot tub, the user should measure the water temperature with an accurate thermometer.
HOW ARE THE HOT TUBS KEPT CLEAN?
We use chlorine to sanitise the water during the hire. The hot tub also has a filter system to drain any particles from the water to ensure it stays clean. Once we collect the hot tubs, they are deep cleaned before being hired out again.
DO I NEED TO HAVE A SHOWER BEFORE GETTING IN THE HOT TUB?
We recommend you have a shower before you get in the hot tub as this helps keep the water clean. Above all, this means you will have a much better and healthier hot tub experience.